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 NEED HELP? Year 2001 Comprehensive Policy Statement 1. TERMS & CONDITIONS Standard terms are Net 30 Days, and apply to all established customers. Past due accounts incur a monthly charge of 1½% on the unpaid balance. This is equal to 18% per year. All orders are subject to acceptance by Robinair. Possession of a Distributor Price List does not entitle the bearer to wholesale net prices or the purchase of the Robinair product line. All shipments are F.O.B. Montpelier, OH unless otherwise specified.
Shipping charges do not apply for backordered shipments that were part of an order which originally qualified at $1,500.00 ($3,000.00 to Hawaii/Alaska). All claims for shortages or errors must be made within ten (10) days of receipt of shipment. Claims for in-transit damages must be made with the delivering carrier. Prior credit approval and authorization for open account status must be received before new accounts are accepted. A completed credit application, including three current commercial credit references with names and addresses, must be submitted to the appropriate product manager. Application forms may be obtained by contacting Robinair customer service at 1-800-628-6496. In order to open a credit account, an initial order with a net value of $10,000 or more must be placed. Open account status may be revoked if payment performance or order activity does not meet Robinair’s standards. All returns must be accompanied by a copy of the Returned Goods Authorization (RGA) and have the RGA number clearly written on the outer packing carton (not the product carton). Any items returned without the RGA number clearly written on the outer packing carton will be refused. Ship
authorized returns to: All returns must be shipped freight prepaid. Robinair reserves the right of final approval on all returns. Requests for stock adjustment returns must comply with the above return policy. All stock adjustment returns will be subject to a restocking charge of 15% of the current selling price, adjusted to remove any discounts to the original sale. The total dollar value of returns authorized per distributor will not exceed 4% of that distributor’s total dollar purchases for the prior calendar year and must be accompanied by an off-setting order of equal value. Items which are returned must be in new and saleable condition. If not, additional restocking charges will apply at the discretion of Robinair and will be deducted from credit issued. Discontinued items are not returnable. All stock adjustment returns of product purchased in a given year must be made in the first quarter (January 1 – March 31) of the following year. Stock adjustment returns will not be authorized at any other time. To initiate a stock adjustment return, see your Robinair sales representative for Stock Return Request Form SA1100 or call the Robinair Customer Service Department for the form. The list of products to be returned will be reviewed and a Returned Goods Authorization (RGA) issued for those items Robinair deems acceptable. Only items approved on the RGA are returnable. THIS WARRANTY IS EXPRESSLY LIMITED TO ORIGINAL RETAIL BUYERS OF SPX’S AIR CONDITIONING/REFRIGERATION SERVICE TOOLS AND EQUIPMENT, COOLANT EXCHANGE/RECYCLING EQUIPMENT, AND FLUID CONTAMINATION REMOVAL EQUIPMENT. THIS WARRANTY IS NOT ASSIGNABLE OR TRANSFERRABLE. SPX MAKES NO WARRANTY TO ANYONE ELSE, INCLUDING OTHER PURCHASERS AND/OR USERS, AND NONE SHALL BE IMPLIED. Units are warranted against defects in materials and workmanship for one year from the date of purchase, except for rebuilt items which are warranted for 90 days from the date of purchase. The sole and exclusive remedy for any Unit found to be defective is repair or replacement at the option of SPX. If this exclusive remedy is deemed to have failed of its essential purpose, SPX’s liability shall not exceed the purchase price of the Unit. In no event will SPX be liable for any direct, indirect, special, incidental or consequential damages (including lost profit) whether based on warranty, contract, tort or any other legal theory. This warranty does not cover any Unit that has been abused, altered, worn out, used for a purpose other than that for which it was intended, or used in a manner inconsistent with SPX’s instructions, including, but not limited to, these situations:
The existence of a defect shall be determined by SPX in accordance with procedures established by SPX. No one is authorized to make any statement or representation altering the terms of this warranty. THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. SOFTWARE The
above warranty applies to Unit software except that, instead of
warranting against defect in materials and workmanship, SPX warrants
that Unit software, when properly installed, will execute its programmed
instructions. SPX does not warrant that software will operate uninterrupted
or error free. Unit software is proprietary, confidential information
protected under copyright law. Users have no right in or title
to Unit software other than a limited right of use revocable by
SPX. Unit software may not be transferred or disclosed without
the written consent of SPX. Analyzer software may not be copied
except in ordinary backup procedures. “No Hassle” Exchange Certain products listed below are covered by our “No Hassle” over-the-counter exchange policy. This policy covers defects in material or workmanship occurring within the later of one year from the initial retail purchase or 18 months from the date of manufacture. As a distributor of Robinair products, you are authorized to provide a new, identical product at no charge in exchange for the defective in-warranty product covered by the “No Hassle” policy. An offsetting credit will be issued upon receipt of the defective in-warranty item covered by the “No Hassle” policy. This return must be authorized through Robinair Customer Service with an RGA number. For returned products that do not qualify for the in-warranty claim, the distributor will be invoiced for inspection and handling charges. For “No Hassle” claims on any of these products, you are required to verify only two points to establish in-warranty status:
Products covered by the “No Hassle” Exchange Policy:
Note: Contaminated pump oil or incorrect oil level will adversely affect pump operation. Check the condition and level of the pump oil before making a replacement claim. Field Warranty Program Distributors who place a qualifying Spring Program order can take advantage of our field scrap warranty program. Contact Customer Service at 800-628-6496 for details. Robinair has established a network of independent authorized equipment service centers. All in-warranty service work must be authorized by Robinair prior to the work being done. For authorization and the location of the service center nearest you, call our toll-free Technical Support Line at 1-800-822-5561. Items sent to a service center must be shipped freight prepaid. Return shipping charges for in-warranty items only will be paid by Robinair. If you are authorized to return an item to the Robinair factory, send it to: Robinair,
SPX Corporation Items received by Robinair without an RGA# clearly visible on the outside of the box will be refused. In-Warranty Service Vacuum Pumps
Equipment
Tools/Accessories/Instruments “No Hassle” Item:
Distributor Cost over $50.00/not “No Hassle” Item:
Distributor Cost under $50.00:
Field Scrap
Out-Of-Warranty Service Vacuum Pumps
Equipment Contact nearest service center. Visit www.robinair.com or call Technical Support, 800-822-5561, for a complete listing of authorized service centers. Tools/Accessories/Instruments Contact Technical Support at 800-822-5561 for instructions. Due to ongoing product improvements, we reserve the right to change product design, materials and specifications without notice.
Customer Service: 800-628-6496 / Technical
Service: 800-822-5561  655 Eisenhower Drive / Owatonna, MN 55060 ® 2008 SPX Robinair |
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