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In Warranty
All Robinair products are warranted to be free
from defects in material and workmanship under normal use and service
for a period of one year after the sale of the product. Exception
to this policy will be individually identified. The sole obligation
under this warranty shall be to repair, replace or provide credit for
any defective product or parts thereof, which are returned to the
seller's factory within the period mentioned above, and which upon
examination are proven to the seller's satisfaction to be defective.
The warranty shall not apply to any product or part which has been subject
to misuse, negligence or accident. The seller shall not be responsible
for any special or consequential damages and the warranty as set forth
is in lieu of all other warranties, either expressed or implied. However,
the seller makes no warranty of merchantability in respect to any products
for any particular purpose other than that stated in this literature
and any applicable manufacturer's shop or service manuals referred to
therein, including any subsequent service bulletins.
Vacuum Pumps
Covered by one-year over-the-counter exchange
policy. Return to distributor.Distributor:
- Provide over-the-counter exchange to the customer.
- Send the pump to one of the four service centers listed below. Include manila section of Vacuum Pump Return Form SA 681 and copy of proof of purchase. Please drain all of the oil out of the vacuum pump before you send it.
DO NOT SEND THE PUMP TO ROBINAIR.
- Send yellow and white copies of SA 681 form to:
SPX Robinair
Attn: Customer Service Vacuum Pump Returns
655 Eisenhower Drive
Owatonna, MN 55060 USA
Region 1 - Southwest
Broward Hydraulics
3907 S. W. 12th Court
Ft. Lauderdale, FL 33312
(305) 583-2504 |
Region
2 - Northeast
A & A
Hydraulic Repair Co.
5301 West 161st Street
Cleveland, OH 44142
(216) 362-4000 or
(800) 992-9898 |
Region
3 - Midwest
Rocky
Mountain CFC
Equipment Service Inc.
851 B-7 Highway 224
Denver, CO 80229
(303) 287-2607 or
(800) 626-3266 |
Region
4 - West
Merced
A/C
Equipment Service
805 S. Fremont
Alhambra, CA 91803
(626) 293-5710 |
EQUIPMENT
- Call the Technical Support Line at 1-800-822-5561 for assistance.
- Have the following information available: Model number, serial number, and date code.
- Troubleshooting will be provided. Service center may be dispatched or parts may be shipped at no charge.
TOOLS & ACCESSORIES/INSTRUMENTS
"No Hassle" Item:
Return product to the distributor.
Distributor:
- Provide over-the-counter exchange to the customer.
- Call Customer Service at 1-800-628-6496 for RGA# to return product.
Distributor Cost over $50.00 and not "No Hassle" Item:
- Call Technical Support at 1-800-822-5561 for warranty instructions.
- Item may be replaced, repaired, or parts may be sent at the discretion of Robinair.
Distributor Cost under $50.00:
- Follow Field Scrap procedures below.
FIELD SCRAP
- Verify that the distributor price is $50.00 or less.
- Contact Robinair sales representative, who will complete the field scrap form
and submit it to Robinair.
- Credit will be issued on account. Allow 4-6 weeks processing time.
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