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All Robinair products are warranted to be free from defects in material and workmanship under normal use and service for a period of one year after the sale of the product. Exception to this policy will be individually identified. The sole obligation under this warranty shall be to repair, replace or provide credit for any defective product or parts thereof, which are returned to the seller's factory within the period mentioned above, and which upon examination are proven to the seller's satisfaction to be defective.
 
The warranty shall not apply to any product or part which has been subject to misuse, negligence or accident. The seller shall not be responsible for any special or consequential damages and the warranty as set forth is in lieu of all other warranties, either expressed or implied. However, the seller makes no warranty of merchantability in respect to any products for any particular purpose other than that stated in this literature and any applicable manufacturer's shop or service manuals referred to therein, including any subsequent service bulletins.
 
PROMAX SERVICE
 
Promax units will continue to be covered under our 1 Year “No Hassle” Over-the-Counter warranty exchange program.  Your Promax distributor will provide the customer with a new machine at no charge, in exchange for the defective unit.  An offsetting new unit replacement will be issued by Robinair upon the receipt of the defective item.  To obtain a Return Goods Authorization (RGA) for the defective unit, and instructions on how to return it, call 800-327-5060. 
 
For Promax units that require repair but are no longer under warranty, please contact our National Promax Service Center :
 
A & A Hydraulic and Equipment
National Promax Service
207 Depot Street
Berea, OH 44017
Ph: 800-995-9382
 
Our National Promax Service Center is staffed with a professional team dedicated to making your experience in the area of repair and returns a smooth and efficient one.  We are confident that it will make your job and the jobs of your logistics team much easier.
 
VACUUM PUMP SERVICE CENTERS
 
VACUUM PUMPS - IN-WARRANTY
Covered by Robinair’s No Hassle one-year over-the-counter exchange policy. Please return vacuum pump to your distributor. 
 
Distributors only:
Provide over-the-counter exchange for your customer. Contact Customer Service at 800-327-5060 to obtain your No Hassle RGA
 
VACUUM PUMPS - OUT OF WARRANTY
Customer or Distributor sends pump to one of the four Robinair Regional Vacuum Pump Repair Centers listed below. Please include description of problem, complete address, phone number and contact name. Service center will provide an estimate upon request.
 
Region 1 - Southwest
Broward Hydraulics
3907 S. W. 12th Court
Ft. Lauderdale, FL 33312
(954) 583-2504
 
Region 2 - Northeast
A & A Hydraulic and Equipment
207 Depot Street
Berea, OH 44017
(440) 826-9000 or (800) 992-9899
 
Region 3 - Midwest
Rocky Mountain CFC Equipment Service Inc.
851 A-10 Hwy 224 
Denver, CO 80229
(303) 287-2607 or (800) 626-3266
 
Region 4 - West
Merced A/C Equipment Service
805 S. Freemont Ave.
Alhambra, CA 91803
(626) 293-5710