SALES AND MARKETING

Robinair's success is based in large part on a clear understanding of our customers' needs. Our sales force and product managers work with engineers, OEMs and end users in designing products and features.

Robinair products are sold in two primary markets: heating/ventilating/air conditioning/refrigeration (HVAC-R) and mobile, which encompasses the automotive aftermarket, as well as agriculture, construction, off-road, and other niche industries.

Working with our independent sales representatives in the United States and Canada, we sell through HVAC-R wholesalers and automotive distributors. Internationally, we have strategically located sales offices and distribution in nearly every country in the world.

AFTER-SALES SUPPORT

Once you buy Robinair, we back you with strong after-sales support. There's a toll-free Technical Support line staffed by specially trained technicians who can help you if you have any problems with a Robinair product. For repairs, there's a nationwide network of authorized service centers. All products are covered by a one-year warranty, and a number of popular items are covered by a "No Hassle" over-the-counter exchange policy.

Internationally, support is provided by sales offices and distributors..

MANUFACTURING

Innovation is as important in building product as it is in designing it. The people who work at Robinair are continually devising faster, better ways to build products—and to get them into the hands of customers.

Manufacturing, assembly and shipping is done at the Montpelier facility. Whether components are manufactured by Robinair or built to our specifications by outside vendors, thousands of parts of received, inspected and inventoried each day.

Like many industry leaders, we've instituted a quality assurance program that touches all aspects of our business. The people who design, manufacture and support our products with pride and commitment have built Robinair into a world-class supplier